About
Aspiring System Engineer with a strong academic foundation in Computer Science & Engineering and practical experience in IT support, network configuration, and system monitoring. Leveraging 3+ years in customer care, adept at problem-solving and efficient process management, eager to apply technical expertise to enhance system reliability and contribute to organizational objectives.
Work
Digilab Medical Services Ltd.
|Customer Care Officer
Mirpur-10, Dhaka, Bangladesh
→
Summary
Managed patient relations and administrative operations for a medical services provider, ensuring efficient service delivery and comprehensive support.
Highlights
Streamlined patient appointment scheduling and comprehensive record management, enhancing operational efficiency and patient satisfaction for an average of 50+ daily patients.
Managed high-volume multi-line phone systems and in-person inquiries, efficiently directing calls and resolving patient concerns, improving service delivery by 20%.
Accurately processed diverse patient payments, transcribed physician notes, and prepared critical documentation (bills, specimen labels), ensuring 100% data integrity and operational readiness.
Optimized office supply inventory and procurement processes, reducing stockouts by 15% and ensuring continuous availability of essential resources.
Provided essential IT support functions, including software installation, network printer setup, and troubleshooting, contributing to seamless daily operations.
Ebrahim Hossain
Aspiring System Engineer
Shariatpur, BD.Education
Institute of Science, Trade & Technology (ISTT) (Under Of National University)
→
Bachelor of Science
Computer Science & Engineering
Shariatpur Technical School & Collage
→
Higher Secondary School Certificate (H.S.C)
General Electronics
Grade: 3.83 Out of 5
Shariatpur Technical School & Collage
→
Secondary School Certificate (S.S.C)
General Electronics
Grade: 3.79 Out of 5
Languages
Bengali
English
Skills
Technical Skills
Local Desk & Overall client support, Software Installation & Performance Tuning (Windows), Computer Windows Setup, New Software Installation, Network Printer Sharing & Setup, Laser Printer & Color Printer Troubleshooting, Attendance Machine Maintenance, System & Application Monitoring, Database Monitoring, Website & Social Media Maintenance, Internet Connectivity Sharing & Configuration, Wi-Fi Router Configuration & Networking, Remote Network Maintenance (Real IP, TeamViewer, Any Desk & VNC, Radmin Viewer), Online Data Upload & Edit, Computer Hardware & Software Maintenance.
Communication & Operational Skills
Patient Communication, Vendor Relations, Customer Service, Problem Solving, Emergency Response, Record Management, Appointment Scheduling, Inventory Management.
References
Firoz Al Mamun
Deputy General Manager (HR & Admin), Digilab Medical Services Ltd. Mob. 01678092745 E-mail: feroz004@digilab.com.bd