Digilab Medical Services Ltd.
|Customer Care Officer
Mirpur-10, Dhaka, Bangladesh
Summary
Managed patient relations and administrative operations for a medical services provider, ensuring efficient service delivery and comprehensive support.
Highlights
Streamlined patient appointment scheduling and comprehensive record management, enhancing operational efficiency and patient satisfaction for an average of 50+ daily patients.
Managed high-volume multi-line phone systems and in-person inquiries, efficiently directing calls and resolving patient concerns, improving service delivery by 20%.
Accurately processed diverse patient payments, transcribed physician notes, and prepared critical documentation (bills, specimen labels), ensuring 100% data integrity and operational readiness.
Optimized office supply inventory and procurement processes, reducing stockouts by 15% and ensuring continuous availability of essential resources.
Provided essential IT support functions, including software installation, network printer setup, and troubleshooting, contributing to seamless daily operations.